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GOV.UK: coronavirus – guidance and support
Government information and advice.
Out of HoursIf you are unwell in the evening, overnight or at the weekend, contact: The Urgent Care Service on NHS 111.
Telephone AdvicePlease contact Reception who will advise you of the most convenient time to phone to speak with either a doctor or practice nurse. This is usually after 11am or after 6pm, when you can also enquire about test results.
Home Visits In the event of being immobile or too unwell to attend the surgery, please call before 10.30 am to arrange a home visit.
Please do NOT go to A&E or Out of Hours if you run out of medication over a weekend or bank holiday, they will not supply you with medication. Please go to your usual pharmacy and they may give you sufficient supplies to see you through - there may be a charge for this.
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we have set up a patient reference group so that you can have your say. We are aiming to keep meetings to a minimum with contact by email in between meetings where necessary.
We aim to gather patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups. This is why we will be using the email option as not everyone will necessarily be able to attend meetings due to other commitments or health conditions
The next meeting is Monday 16th March 2020, 6pm at the surgery. Please email Pat Ellender if you would like to attend.
If you are happy to attend meeting or for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no requests for medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
The patients below are the current members of our Patient Reference Group.
I am Peter Hazelton and I am a patient registered at this practice.
I am married with two adult daughters and two grandchildren. I served as a Police Officer for over 31 years and since retiring I now work as a First Aid trainer for the St Johns Ambulance.
My primary motivation to joining the Patient Participation Group, is that I believe passionately in the NHS, its staff and the service it delivers to its users. I hope to ensure that the high quality, gold standard service that I have received locally, at every level, remains available to every person who has need to use the service.
A list of other members is available on request
Newsletter Autumn 2019
Newsletter Spring 2019
Summer 2018 Newsletter
Newsletter Winter 2018
The Friends and Family test was introduced by NHS England to allow patients to rate how they have experienced care across the NHS. You may have also received a questionnaire if you have visiting the hospital or the Walk-in Centre.
Every month the practice has to send data to NHS England showing responses that patients have made about their experience of the surgery. The practice displays this in the waiting room so that you can see how we are doing.
You can give your feedback either
These are all reviewed monthly and updated data is on the notice board by the Friends and Family Test tablet and feedback box.
You can also give feedback on the NHS Website (this used to be called NHS Choices)
The NHS Website
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