Internet Online Services (SysOnline)
These provide access to Repeat Prescriptions, Appointment booking and cancellation, and Medical Records
We have provided patients with access to repeat prescription ordering, appointment booking and cancellation for a number of years.
From the 30th March 2016 you will also be able to request the option to view your medical records. This will be the coded version of your records and will include access to diagnosis codes/problems, test results, allergies, and adverse reactions.
In order to protect your confidential records we will ask you to come to the surgery to confirm your identity. This is to ensure that your records are only released to you. It cannot be done over the phone or my a family member on your behalf. You will be asked to complete a form (Registration Form) and a leaflet explaining your responsibilities to care for your information(Information Leaflet).
Each application for access to records will be looked and approved individually, on the rare occasion where the GP is concerned that access may be harmful to a patient this will be discussed with the individual.
Proof of Identity
Acceptable proof of identity should be photo ID such as photo drivers licence, passport or fire arms certificate. If you do not have any photo ID then please bring your birth certificate, or a marriage, civil partnership, or divorce certificate. You will also need proof of address, such as Council Tax Bill, utility bills, mortgage statement, bank/building society statement, benefits statement or work permit/visa. Proof of address need to have been issued in the last 3 months.